Services Provided

The following lists are an attempt to describe services that a computer user on the LDEO campus can expect to receive from the LDEO Computer Support Group. Infrastructure & campus services are available to all without additional charge. Items in the Computer Support list are available to LDEO users at no additional charge and services listed as Direct charge items are available for a fee to LDEO users on a time available basis. Please contact Mahdad Parsi to arrange for a cost estimate.

Infrastructure & Campus services

  • Campus Wide Area Network redudant connections
  • Network routers, switches, hubs, and firewalls configurations and maintainance.
  • Inter campus fiber connection installation, and maintainance.
  • Campus wireless network deployment and maintainance.
  • Domain Name Server management
  • Dynamic Host Configuration Proto servers
  • Network Information Servers Services
  • Lightweight Directory Access Protocol
  • Manage support agreements
  • Monell auditorium A/V
  • Seminar A/V support
  • Network web page update
  • Administrative computer support

Computer Support Services

 

  • LDEO Mail server, webmail
  • LDEO Ftp servers
  • LDEO File servers, NFS
  • LDEO File servers, SMB
  • Web servers, security, certificates, statistics, reports
  • Web, server side support
  • Servers Maintenance
  • Backup/Restore for servers
  • Public Printers/Plotters
  • Mailing lists, aliases, filters
  • User Account Maintenance
  • Connections to LDEO network
  • Modern Operating system Installation
  • Desktop wireless configuration
  • Security audit & AV tools installation
  • Client mail, and browser configuration
  • Data Storage (old Mass Storage Maintainance)
  • Hardware Failure Initial Diagnosis
  • Minor peripheral installation
  • Matlab, ESRI GIS, etc install
  • Training - basic
  • Help desk, phone, email, web
  • Proposal budgeting
  • Desktop, Laotop, Server configuration, and Quotation.

 

Direct charge items

  • Desktop/Laptop hardware maintenance
  • Desktop/Laptop backup/restore
  • Operating system licenses
  • Application software licenses
  • Purchase of unique software
  • Installation of unique software
  • Application instruction
  • Training
  • Database setup, Sybase, MySQL, Oracle, Postgress
  • Web application development
  • Help debugging C/Java/perl programs
  • Hardware installation beyond desktop or laptop
  • System integration