Services Provided
Date: Feb 15, 2007
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The following lists are an attempt to describe services that a computer user on the LDEO campus can expect to receive from the LDEO Computer Support Group. Infrastructure & campus services are available to all without additional charge. Items in the Computer Support list are available to LDEO users at no additional charge and services listed as Direct charge items are available for a fee to LDEO users on a time available basis. Please contact Bob Bookbinder to arrange for a cost estimate.
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Infrastructure & campus services
Ethernet/TCP/IP network, routers, switches, hubs, WAN connections for entire campus
Net hardware maintenance
Campus building wiring
Campus fiber plant
Campus wireless network
Access lists/Firewalls
PPP/ISDN Dialin access
DNS servers
DHCP servers
NIS/LDAP servers
Manage support agreements
CEI Calendar server
Monell auditorium A/V
Seminar A/V support
Network web page update
Admin computer support
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Computer Support
LDEO Mail server, webmail
LDEO Ftp servers
LDEO File servers, NFS
LDEO File servers, SMB
Web servers, security, Domino, certificates, statistics, reports
Web, server side support
Server maintenance
Backup/Restore servers
Public Printers/Plotters
Mailing lists, aliases, filters
User account maintenance
Connection to LDEO network
PPP dialin configuration
OS installation (Win, Linux, Solaris)
Desktop wireless configuration
Security audit & AV tools installation
Client mail, news, browser configuration
Application/tool collections Sun, Linux, Win, Mac
Mass Store use
Hardware failure diagnosis
Minor peripheral installation
Matlab, ESRI GIS, etc install
Training - basic
Help desk, phone, email, web
Proposal budgeting
Computer purchasing
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Direct charge items
Desktop/Laptop hardware maintenance
Desktop/Laptop backup/restore
Operating system licenses
Application software licenses
Purchase of unique software
Installation of unique software
Application instruction
Training
Database setup, Sybase, MySQL, Oracle, Postgress
Web application development
Help debugging C/Java/perl programs
Hardware installation beyond desktop or laptop
System integration
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