Product: IESX
Version: GeoFrame 3.6
Application: Administration
Search Type: BugList
Topic:
Cannot Launch IESX, nothing comes up.
Description:
The user is able to launch Geoframe and select a project and connect to it, but
when clicking on the application window GeoFrame hangs.
Possible causes: the IP address has been changed, machine names changed, or if
DNS is not running on the network.
Solution:
This problem has to do with the CTREE server trying to resolve the fully
qualified name for the host on which GeoFrame has been launched.
Please do the following to resolve this problem:
1.) Verify that the client is running DNS.
From an xterm, enter the command /usr/sbin/nslookup. If something similar to
this is returned, then the client is running DNS:
Default Server: weasel.cs.houston.geoquest.slb.com
Address: 163.185.82.7
2.) Verify that the DNS recognizes the host on which GeoFrame is running. Launch
/usr/sbin/nslookup. This will give a '>' prompt. At the prompt, enter the name
of the host as you see it when you enter the command hostname from an xterm.
You should see something like:
Server: weasel.cs.houston.geoquest.slb.com
Address: 163.185.82.7
Name: ss-elnino.cs.houston.geoquest.slb.com
Address: 163.185.82.65
If you see, 'can't find elnino: Non-existent host/domain', then the client needs
to resolve this DNS issue before they can successfully run GeoFrame. They will
need to contact the SysAdmin or call GeoQuest's OS support group for assistance.
If the client is not running DNS -- entering /usr/sbin/lookup, receive error:
ss-elnino => nslookup
*** Can't find server name for address 127.0.0.1: Unspecified error
*** Default servers are not available
Then they will need to simulate it. Edit the /etc/hosts file and add an alias to
the host. The alias should contain a "." at the end.
(ie: 163.185.82.65 ss-elnino ss-elnino. loghost)
RESOLUTION:
Fixed in GeoFrame3.6.1.
Last Modified on: 26-AUG-99