Request Web Services

There are two ways to request web services. You can do this in one of two ways:
1) go to the web helpdesk (webdesk) directly (first time users need to register)
2) send an email to the webdesk (webdesk@ldeo.columbia.edu)

Please note webdesk@ldeo.columbia.edu email address replaces webmaster@ldeo.columbia.edu.

Both processes will log a ticket and result in a confirmation email to you which includes a ticket number and key with which you can track the progress of your request by going to the webdesk and choosing "Track Ticket". A member of the web team will be assigned your ticket, which will result in another email to you to keep you informed.

Server Side Issues

Server sides issues such as; file location, login name, passwords, etc should be directed to request@ldeo.columbia.edu.

Directory

Any requests for changes/updates to LDEO's Directory such as new phone numbers, headshots, list of selected publications, etc. should be sent directly to the phone office (phone-request@admin.ldeo.columbia.edu).

Lamont News

If you have Netscape Communicator, or IE with Outlook Express, then click
news://news.ldeo.columbia.edu/lamont

Else, you need a usenet client program.
One Mac OS X program that reads news is called Entourage.
The news server is: news.ldeo.columbia.edu, and the bulletin board's name is lamont.

Issues concerning the Lamont-Doherty usenet group should be directed to request@ldeo.columbia.edu.

FAQ

The Frequently Asked Questions page will be updated on a continuous basis with answers to the most common questions.